PROFIT FROM CUSTOMER CARE
Social media has made it quick and easy to keep in touch with clients (notice we are publishing this on a Friday…. follow Friday for @ MAXXDesign anyone?) but do we keep in mind WHY it so important to keep in contact and provide great service to current clients? It can cost as much as 6 times more to attract a new client than to get business out of our existing ones. But often we judge success on how many new accounts we secure rather than realising the true potential
500 rubik’s cubes, 85 million dollars, 1 conclusion – branding investment pays!
In one of our meeting rooms at MAXX we have a poster, a poster featuring a superhero who says “If only my brand was as strong as me!!”. This type of poster makes an impact and the words have meaning for many of our clients. Words that MAXX put into practice for clients time and time again. One of those clients is Arieso, a Berkshire-based client that develops intelligent, location-aware solutions for mobile operators. Since 2008 MAXX have enjoyed an ongoing working relationship with the company. Last year we worked
It’s not impossible to be the face that inspires a nation
So it’s February: the month of love, the graveyard of broken new years resolutions and the start to a year that some are already tired of. What is needed to perk you and your work ethic up – is inspiration. The type of inspiration that comes from watching a great movie or reading a book that makes you want to ‘get up and get going’! It’s this kind of inspiration that needs to be transferred to your job, it not only makes your job more fulfilling and exciting, but it
60 Years of brilliance…
Do you know what today is? Today is a very special day. Today MAXX’s Managing Director and founder turned sixty years old. An accomplished Director of a fantastic and professional design agency: he has an incredibly creative mind and a readiness, we have discovered, to party. As a significant birthday, MAXX of course wined and dined him and we all enjoyed an evening of excessive laughter! There was much caterpillar cake to be had, both yesterday and today – and no doubt we have some to share
Small businesses: Power of referral
Growing business – The power of referrals According to some reports, a referred customer is 400% more likely to engage in business, after landing on your page, than a new visitor. It applies to everything: whether it be shopping online, research on venues, restaurant browsing or something else – around half of the newcomers visiting your site will have been referred there by some kind of trusted recommendation. Did you hear about that new zombie thriller movie? It. Was. Awesome. In fact, you probably hadn’t heard
