PROFIT FROM CUSTOMER CARE

Social media has made it quick and easy to keep in touch with clients (notice we are publishing this on a Friday…. follow Friday for @ MAXXDesign anyone?) but do we keep in mind WHY it so important to keep in contact and provide great service to current clients? It can cost as much as 6 times more to attract a new client than to get business out of our existing ones.  But often we judge success on how many new accounts we secure rather than realising the true potential

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How to make ANY business sound interesting

stand out

Am I not right in thinking – and I hope I am, that almost everyone thinks that their business is the best thing since sliced bread? Of course they do; and quite rightly too! You should undoubtedly be proud of your labours and take great interest in them, otherwise one suspects you are probably in the wrong business. However, it is the harsh way of the world that some professions tend to be more… well, interesting than others. For example, if Costa Coffee sends me a mail shot on their

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The BIG mobile CHANGE

THE MOBILE TRANSISTION: STARTS NOW.   The online world is changing. Rapidly.   Over the past 30 years, computers have changed from huge pieces of coded machinery, to brick-like Windows ’95’machines, to the streamlined laptops and PC’s of today - which are now rapidly being replaced by the likes of the Tablet and SmartPhone. They are now a vital accessory of everyday life – not only for our sanity but also for the success of business, event organisation, and as a main source of news! This topic was first presented by

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